This
week 99Shoreditch went to visit another local company bursting with new ideas
and a unique perspective on the world.
BAMM
describe themselves as a Global Consumer Insight Agency, who advise clients on
brand strategy worldwide. Whilst this sounds very impressive, we didn’t really understand
what made them different until they showed us how they go about gaining these
insights. And that’s kind of the point - they are Visual Thinkers, people who
think in pictures as well as words. People who like to actively show and tell,
rather than passively report.
In
the old days of research a big qualitative study of consumer behaviour might
have involved lots of focus groups in sterile research facilities, with clients
eating curly sandwiches behind a two way mirror. BAMM have disrupted this
market by embracing two key elements – creativity and technology.
BAMM
properly get under the skin of consumers by adopting an ethnographic approach –
spending time with people and observing not just what they say, but what they
do (often without them even knowing it). All of this is captured on film and
then edited into something simple and engaging to watch.
It
is interesting that it is not just small, forward thinking companies who use
BAMM’s insights, they also have plenty of big corporate clients looking for new
ways to connect with their customers. HSBC, Unilever, Shell and Nike all
recognise that as the world is changing, so must the way we research, analyse
and record that world.
The
example that Anthony Martin, co-founder, gave us was a worldwide project examining
people’s complex relationships with luxury brands. It is a given that these
consumer goods function as status symbols, but the way people interact with them
around the world has subtle differences. For example, did you know that in
France the way you really show discernment is through the lemon curd you buy?
Whilst mass manufactured goods can be appropriated by anyone with enough cash,
real taste is apparently knowing high end niche producers that are recognisably
’the best’ within certain social groups.
There
are also regional differences that only a more anthropological approach can
discover. Respondents in Europe and Asia may be buying into the same Gucci
brand, but until you have been through their wardrobe and asked them to pull
together an evening outfit, you would not know that the more extrovert Europeans
wear their branding discreetly on the inside, whilst the more introverted Asian
market wear theirs on the outside with pride.
And
the best thing about these little insights is that they get turned into beautifully
made films and gorgeous stills for presentations to show to all stakeholders
across the business – from the FD to the factory floor. As Anthony explains
‘you can say a lot in a 3 minute video, plus it is instantly available to
markets all over the world at the same time.’
BAMM
admit there is still a long way to go and many companies still revert to the
default focus groups, but they want to open clients’ eyes to all the amazing
possibilities that there are out there – from life logging to motion sensors
cameras.
New
technologies and creativity are the reasons BAMM chose to work in Shoreditch. “It
seemed like a place where things were happening
- like it held promise. It was 2008 and we were a new, small company –
we knew we wanted to do things differently and so it suited our ethos and
approach, plus the rents were cheap! The creative flair here also means we have
a big pool of talent to dip into when we need great freelance videographers or
photographers.
BAMM
are very aware of how Shoreditch is changing, “It will be interesting to see if
the area can reinvent itself and retain its edgy cool with all the big brands
and companies moving in. There are different areas that people are starting to
talk about – Southwark has some
interesting stuff going on, so I couldn’t say for sure where BAMM will be in the future”.
We
liked meeting BAMM, one of the hundreds of small to medium sized businesses
that still make Shoreditch a hub of creative and independent thinking. Plus, we
liked their philosophy of ‘See More’ – we left their offices with our eyes just
a little bit wider and a bit more aware of everything going on around us.
Watch their film here or contact them http://bammlondon.com/about/
Photography by @BAMM and @shootbernard
Photography by @BAMM and @shootbernard